Company information

Company Name: Mystique
Responsible: Annelouke Barend
Location: El Kawther, Hurghada
Contact Information: +31610216564, +201151574252, contact@mystique-egypt.com

Data collection

What data do we collect?

• Name
• Phone number
• E-mail
• Copies of passports
• Dates of the trip
• Travel preferences

How do we collect this data?
Via the website, email or WhatsApp.

Purposes of data collection

We collect personal data to make reservations and organize the desired trips.

Consent and basis for processing

• Consent: Before the form is submitted, the customer must give consent. Without this consent, the form cannot be submitted.
• Legal basis: Consent.

Data storage

• Storage location: On an external hard drive, password protected.
• Security measures: The hard drive and documents are password protected.

Storage periods

• General retention period: Personal data will be kept until 8 weeks after the last trip.
• Specific retention periods: E-mail addresses are deleted upon request.

Sharing data

Copies of passports will have to be shared with the government to obtain permission to travel. The trip cannot take place without this permission. We do not share any personal data with third parties. These remain within the company at all times.

Customer rights

• Rights: Customers have the right to inspect, correct and delete their personal information.
• Exercising rights: Customers can submit a request via email, WhatsApp or the website.

International data transfers

Transfer of data: The copies of passports will have to be shared with the government to get permission to travel. Without this permission the trip cannot take place.

Complaints and disputes

• Submitting complaints: Customers can submit complaints by email, WhatsApp or via the website.
• Procedure: We will consult with the customer about how they would like their data to be processed.

Changes to the Privacy Policy

Changes to our privacy policy will be visible on the website immediately. Those who are still on a trip at that time will be informed by e-mail.

Contact information

If you have any questions or concerns about privacy, customers can contact us at +31610216564, +201151574252 of contact@mystique-egypt.com.